Billing policies - terms and conditions - legal disclaimer

Billing Policies

Payment Options: We accept [Bank account, credit card and direct debit].

General Policies: You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Please email [info@hypnosisnewzealand.co.nz] to update your billing information. 

Billing: You will be billed automatically every 30 days (or the nearest weekday) for recurring charges, or at intervals otherwise agreed in our contract. 

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback. 

Delinquency Policies: If the credit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times). We will attempt to notify you for updated contact information. 

Delinquent Accounts: After [30] days without payment, your account will be considered delinquent. All accounts 30 days past due may be disabled or de-activated until balances are paid in full.

Collection Fees: 

Returned Item Fee: There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.

Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.

Collections Fees: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Cancellation: Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy. 

Charge backs: Regardless of the outcome of a chargeback dispute by a credit card company or payment processor, we reserve the legal right to enforce our agreements and collect past due balances in court. 

Company Policies - contact

Contact policies: Your primary contact person for HNZ Hypnotherapy Institute is Justine Lette. Justine is available from 9 am to 5 pm NZT, Monday through Friday. Justine communicates by email, facebook message and a scheduled zoom call. Please do not call to communicate. 

Email policies: Please allow up to two business days for a response by email, although Company strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piece meal, to allow for timely and efficient responses. 

Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a zoom call. You may forfeit your call if less notice is provided. 

Time Off Policy: Company is closed on weekends and state holidays. From time to time, you will be notified of additional days off. 

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback.

Terms and conditions

In accessing and using any Hypnotherapy New Zealand LTD (Hypnotherapy Training Institute) webpage, any goods and/or services obtained from the site or any sites linked to from it, the user agrees that he/she alone is responsible for his/her own thoughts, words and actions - and any choices and consequences regarding interpretation and application of any of the content - and that neither Hypnosis New Zealand nor it's owners will be held responsible or liable in any way.

Hypnotherapy is not a substitute for any medical, psychological or psychiatric care, advice, or treatment. If you have a medical, psychological or psychiatric illness or condition, you should consult a medical, psychological or psychiatric professional in the first instance. The information provided on any Hypnotherapy Institute webpage is suggestion only and should not be used to replace the diagnosis, prevention, or cure of any disease or any other medical, psychological or psychiatric illness or condition; or used to replace any care, advice, or treatment provided by any medical, psychological or psychiatric professional. 

Where any weight management programme is referred to: Weight loss takes time and effort to be successful. People should seek professional advice on diet, exercise and lifestyle changes. Individual results may vary.

Neither Hypnotherapy Institute nor it's team are responsible or liable in any way for the choices, actions, inactions, errors, or omissions of any student, or other related party, in any way. 

Hypnotherapy Training Institute takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures.

Regarding the EU General Data Protection Regulation (“GDPR”) which came into force across the European Union on the 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.

Conversion Therapy

Hypnotherapy Training Institute does not allow, condone, or support 'Conversion Therapy' or any other therapy which aims to proactively change a person's Gender Identity, Gender expression or sexual orientation. If a Member of Hypnosis New Zealand is seen to be using methods such as these, please report it to support@hypnosisnewzealand.co.nz

Cookies Policy

Hypnosis Training Institute uses cookies on hypnosisnewzealand.co.nz. By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be "persistent" or "session" cookies. How Hypnosis New Zealand uses cookies When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes 

to enable certain functions of the Service, to provide analytics, to store your preferences, including behavioural advertising. We use both session and persistent cookies on the Service and we use different types of cookies to run the Service: - Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts. Third-party cookies In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies 

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Our Commitment

Even though we are based in New Zealand, Hypnotherapy Institute is committed to ensuring the security and protection of the personal information that we process and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.

Hypnotherapy Institute is dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new GDPR Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

Information Audit - We routinely carry out a company-wide information auditing to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.

What data we collect -

HNZ Site visitors - Visitors of the HNZ site have no data collect for except for cookies as mentioned in our Cookies Policy.

HNZ Platform - Members of HNZ provide personal information when signing up limited to name, email address and a chosen password. The password is encrypted and not stored by HNZ. The Privacy Policy of the 3rd party Heights Platform can be found on the following link here

HNZ Professional and Registered Membership - We collect address, phone, email. These are stored on a 3rd party CRM system, their privacy policy can be viewed here.

HNZ Newsletter - Visitors who sign up to the HNZ newsletter provide their name and email address. This data is stored on the servers of Sendfox and Mailerlite.

Policies & Procedures - implementing new data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including:

Data Protection – our main policy states that we hold no customer financial data on a web connected database. The HNZ mailing list database is held on the Mailerlite and Sendfox servers.

International Data Transfers & Third-Party Disclosures – where Hypnosis New Zealand stores or transfers personal information outside the NZ, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data.

Obtaining Consent - we are revising our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information.

Direct Marketing - we are revising the wording and processes for direct marketing, including clear opt-in/out mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.

Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via email/mobile of an individual’s right to access any personal information that Hypnotherapy Training Institute processes about them and to request information about:

• What personal data we hold about them
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from them, information about the source
• The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this
• The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use
• Requests should be directed to info@hypnosisnewzealand.co.nz

GDPR Roles and Employees

Hypnosis New Zealand is dedicated and is assigned as the Data Protection appointed entity following the new data protection Regulations. The HNZ entity is responsible for promoting awareness of the GDPR across the organisation, assessing the GDPR status, identifying any gap areas and implementing the new policies, procedures and measures.

If you have any questions about our disclaimer, please contact us at info@hypnosisnewzealand.co.nz.

Last updated: 01.01.2026